Akumal Beach Condo

CANCELLATION POLICIES

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EVENTS DO HAPPEN, AND WE UNDERSTAND.

Realising that you are renting a SPECIFIC condo or villa, not a generic hotel unit.
Keeping the concept of FAIR, SIMPLE, and PRACTICAL, follows are our change and cancellation policies.

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Large Private Beachfront
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The Latest Cleaning and Safety Standards
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On Site Dedicated Staff
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Daily Housekeeping
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Huge Pool & Gardens

For ANY CHANGE OR CANCELLATION, if we can EASILY make that change, we will at no cost to you. What this means:

  • IF you need to cancel, if we can re-book, we will REFUND for whatever we are able to rebook, up to the full amount you paid regardless of your booking dates.
  • IF you need to change, we will make every effort to accommodate you as long as it does not negatively impact the rental potential of the condo/villa.
  • IF you find the need to make the above changes, we IMPLORE you to alert us immediately.
  • While text and voice is a great way to alert us, we DO need official email written notice.

IF WE CAN’T DO THE ABOVE, we will follow the INDUSTRY standard refund schedule, which is:

  • Most standard seasons (Shoulder/Mid/Low)  are 30 days prior to arrival for full refund.
  • High Season and rentals of 21 days or more are 60 days prior to arrival for full refund, 30 days for 50%
  • Christmas and New Year’s weeks are 90 days prior to arrival for full refund, 60 days for 50%.
  • We can’t provide refunds for early check-outs or no shows.
  • All cancellations will be subject to a 3% administrative fee.
  • Any Travel Insurance, Damage Protection are non-refundable.
  • Foreign transaction fees, conversion rates or bank service fees are the responsibility of the guest.
  • Refunds will be provided as quickly as possible given the above guidelines.
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