Great Experience

Ok, well I am sure I would have given this property five stars as I noted above if we actually could have stayed there as planned. But because of the Covid 19 pandemic, we had to cancel. But it is important for me to let people know how wonderfully the property manager handled our situation. We were not 100% sure that we had to cancel until just a few days prior to our planned visit. Throughout the few days leading up to our decision, Diana, the property manager was very responsive whenever I left a voicemail or texted. Despite being a very last minute cancelation and well outside of the normal cancelation date range, Diana graciously offered for us to re-book later in the year. When it later became apparent that due to our personal circumstances changing because of the virus, she worked with me to arrange an acceptable refund. She also helped me in my (successful) endeavor to obtain a refund of my service fee and taxes from VRBO. **Please note that I always have travel insurance but with the exception of “Cancel for Any Reason” insurance, no policy would have covered us under these circumstances. We love Akumal, having been there a few times, and I am certain we will return. Because of the gracious, understanding and responsive way that she handled our situation, we will be renting from Diana, without hesitation.

Translate »