We stayed in Akumal for 10 days in February and had a very nice time.
The place was very nice and matched the picture. Everything worked well in the unit. There was lots of space for our three kids, my wife and I, and my father. The kitchen is well equipped with everything we needed. The master bedroom upstairs was really nice and little away from the rest of the house if you needed to get away (too bad for us our kids took it over). The air conditioning was very powerful so after coming home from a hot outing the place was cool in minutes.
The staff on site were friendly and helpful. They took great care of the grounds and pool. Our correspondence online with the owner/manager was good. She provided us with a welcome package that was pretty helpful in getting us settled. Other guests in the complex we talked to were friendly with a mix of families and retired couples.
Our kids enjoyed the pool multiple times a day. The property has about 15 to 20 other units but only 4 are like this one which front onto the pool. There isn’t an ocean view from the unit but about 100 steps will take you to the waterfront. Immediately in front of the property is rocky but a short walk (100 metres or 300 feet) down the beech brought us to the sandy part of the beach. The snorkeling out front was good for us.
There were a few places to eat within a short walk but the main ‘centre’ of Akumal is a 30 minute walk away. We rented a car and used it every day for short outings as there were plenty of other things to do within 15 to 30 minute drive. We hit the big grocery stores in Tulum for our main shopping but were able to supplement for the local (very small) grocery stores.
The neighbouring property (not in the same complex) was a bit loud a few nights as they were having a wedding. I believe it is set up to host large groups. It wasn’t over the top loud but you knew they were there.
Overall we had a nice time and everything went well.